Google (G-Suite) account failed authentication - custom email for JIRA Service Desk

[YC Khor]

Hi,

Not sure whether this has been raised but I am having problems using an email address of my domain (Google G-Suite) in JIRA helpdesk. I am sure I have entered the correct username and password and also I have turned ON (allowing less secured app access) in the settings. I have successfully connect G-Suite to Atlassian and user accounts are sync every 4 hours. This address I am using is one of the those synced.

Help! Thanks!

[Angélica Luz]

Hello Wycee,

Welcome to Atlassian Community!

When we adding a Gmail account as the custom email address on a Service Desk project, it's important to confirm if you are using 2-FA, so it will be necessary to set up an app password.

• Add a custom email account
• Sign in using App Passwords

Also, reset the configuration of less secure apps and try again.

Please, give it a try and let us know how it goes.

Regards,
Angélica