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Help accessing custom field with JSON when using Automation

Nicolas Dougall May 13, 2020

Hi everyone,

 

We have an automation set up where if a Severity 1 or 2 issue is created an email is sent out with various fields in the body. Most of the fields display correctly however I'm having trouble accessing a custom description text field. This is the JSON that I'm currently using:

 

Issue key: {{issue.key}}
Client: {{issue.fields.Organizations}}
Submitted by: {{reporter.displayName}}
Link: {{issue.toUrl}}
Summary: {{issue.summary}}
Description: {{customfield_13152.value}}

 

It keeps coming up blank. Any ideas?

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