Help in JQL for JIRA Service desk

[mtsmatheus89]

Good morning everyone,

I have some doubts regarding the JQL JIRA Service desk.
I can not extract some information from the issues.

Example:
OS = Issue.
Activity = Sub-OS.

1-) Report that must contain the records of attendance of each resource by activity, by OS and date / time of start of care

2-) Report that must contain the attendance records of each resource per activity of each OS

3-) Report that should contain the sum of the efforts per resource and per day of the month

I have doubts on how to set up this kind of consultation, could you help me?

[Victor Mutambuki]

Matheus,

Are you carrying your search in JIRA or in JIRA Service Desk? Search should be in JIRA.

victor

[mtsmatheus89]

[mtsmatheus89]

I'm trying to add JQL to JIRA

[Victor Mutambuki]

Matheus,

What your are displaying is creating queues in JSD and not in JIRA. Please see documentation below

https://confluence.atlassian.com/servicedeskserver/setting-up-queues-for-your-team-939926328.html

victor