Create issue

[Devid Daysi]

how many possible ways one can create issues in service desk

[Kiran Panduga {Appfire}]

Hi @Devid Daysi, 

In Service Desk issues can be created through Email and Service Desk Portal. 

To raise an issue as a Jira Service Desk issue, you need to use the Raise a Request option on the left-hand sidebar. Alternatively, the issue can come through your customer portal (recommended) or to a dedicated inbox over email, and this causes the issues to come in with a Request Type applied.

Reference Atlassian KB links :

Requests by Email 

https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html

Request by Portal :

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-create-an-issue-vs-raise-a-request

Thanks,

Kiran.