How can I add internal users as customers from Microsoft active director ?

[Samir Saxena]

I want to implement JIRA service Desk (cloud) for our internal users who will act as customers.
We will have 5-6 agents to support around 200 internal users (customers).

[Angélica Luz]

Hi Samir,

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once it's resolved, feel free to share the resolution here to help other community members that may have the same question.

Regards,
Angélica