How can I configure issue type for all project?

[Napoleón Bonilla]

All incidents between 5pm and 9am the next day are paused, where I can configure that.

[Alexey Matveev]

Hello,

I guess, you are talking about SLA. If so, you should create a calendar for your SLA and define correctly working hours. You can find more info about calendars here:

https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

[Jack Brickey]

@Napoleón Bonilla, your question's title seems unrelated to the body which is causing confusion.

Configuring Issuetypes for all project is one question

Pausing the SLA timer during off-hours is handled by your calendar as Alexey conveys. 

Your reply to Yogesh seems to be a statement of what you are doing vs. what you want to do. If it is what you want to accomplish then again configure your SLA calendar.

[Yogesh Mude]

HI @Napoleón Bonilla

Can you please elaborate more on what exactly you are looking for, so that we can understand better and try to help you out.

[Napoleón Bonilla]

Thank you, every day from 5:30 pm the incidents registered in jira service desk are automatically paused and the next day from 9 am everything goes back to normal, the question is if in jira you set the schedule of jira service desk service something like programming 24/7

[Yogesh Mude]

HI @Napoleón Bonilla

As you mentioned in your comment ..

after incident registered in JSD are automatically paused and next day from 9 am everyting goes back to normal.

Is that are you talking about SLA?

question is if in jira you set the schedule of jira service desk service something like programming 24/7

What service are you talking about and in jira which schedule we can set?

Actually, my intention is that you can elaborate more on the question so that we can help you.