How can I download an attachment sent to the mailbox by jira service desk?

[Luis Paz y Miño]

Hello

When I receive an incident to Jira Service desk via email, I am answering the query and attaching a file.
This file arrives to the client via email accompanied by the comment he or she makes, the problem occurs when the client wants to download the file and is asked to log in to the system.

What should I do so that I don't ask you to log in and only download the attachment?

Thank you

[Christoph]

Did you resolve this at any time? Might have the same problem or just a misconfig in my Jira/project. Is it even possible to download attachments from support notifications a customer gets without forcing him to login to the portal first?

[Vladimir Horev _Raley_]

Hi Luis,

You can send JSD attachments in emails (regular and inline) using our add-on Raley Email Notifications

Cheers,

Vlad

[Luis Paz y Miño]

I still haven't been able to fix it yet, I hope someone from atlassian will read the message and help us with instructions to fix this.

[Christopher Cordova]

Hi,

I have the same problem. Somebody have a solution?

Thanks.

[Alexey Matveev]

Hello,

The only way to grant the browse permissions to everyone. But in this case anyone could see your ticket and download attachments. I do not think, it is the right thing to do.

[Luis Paz y Miño]

Thanks for the answer.

Where can I set this up? I would like to test how it goes and implement it accordingly or look for another solution

[Alexey Matveev]

Go to the project permission scheme and grant everyone to the Browse Issues permission. You can find more info here:

https://confluence.atlassian.com/adminjiraserver073/managing-project-permissions-861253293.html

[Luis Paz y Miño]

It didn't work for me, I gave him almost all the permissions that were available but when the support email arrives, the attachments keep asking for access to the system.

The main problem is that when I send files to the client's email he can't download them.