How can I see my customer's info in JSD?

[Andrea Sali]

Hi Everyone,

I am setting up my JSD with different organizations to separate my Clients and limit each's visibility to only their company's tickets.

As I am creating 'test' customers to test invite flow and what each sees when submitting a ticket, I am noticing that these customers do not display in the admin 'Customer' page. They do come up if I search their name. Also, if I go into the Organization the 'test' customer has been invited to, they are there, but I can't see their information (email, etc.) when I click on their name - it just takes me to the admin team page. 

Question #1: Where can I see a full list of everyone registered for my JSD?

Question #2: Where can I see a customers info as when I select 'profile' when I hover over the name, it just takes me to my teams page?

[Angélica Luz]

Hi Andrea,

Thanks for reaching out to Atlassian Community!
There are two options to see customers on your instance:
1 - Go to the project and click on "Customers". On this page, you will see the full name and the email will be between ().

2 - If you are a site admin, you can go to Site administration > Jira Service Desk > Portal only customers.

The only information you can see about customers is the full name and email.

Regards,
Angélica