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How can I see when a Ticket has a customer answer?

Apiary Tech
Apiary Tech September 11, 2019

HI guys,

 

At this moment, when a open ticket is answered by a client the status it doesnt change, i would love to see answered or something.

 

thanks

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Jack Brickey
Jack Brickey
Community Champion
September 11, 2019

If you want the status to change then use Automation. There is, I believe, a canned automation there or you can certainly create a custom on for this.

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