How can I set up a Jira Service Desk trial when another department in my company uses Confluence?

[Jason Gorman]

I work in an IT department where Confluence is in use and we are interested in evaluating Jira Service Desk.  There is another department in our company also using Confluence and every member of the department is a Confluence site administrator.  When I started the process to request a trial of Jira Service Desk using my Atlassian log on, all the Confluence site administrators were notified and prompted to grant me access to Jira Self Desk.

Currently, Jira Help Desk is added to our existing Confluence instance, but I can only access the help desk portal as a regular user.  I need to find out if it's possible to get myself the Administrator Project Role and limit the access of the Confluence site administrators to Help Desk administration.

Any guidance or links to documentation would be most appreciated. Thanks.

[Angélica Luz · Accepted solution]

Hello Jason,

Thank you for getting in touch with Atlassian Community!
For you to be able to access Jira Service Desk in order to test, you must have the groups jira-servicedesk-users and also be an administrator, so you will be able to add yourself as an administrator of the SD projects.
As you are not an administrator of the instance, you will have to ask for a site-admin to add you to those groups.
Otherwise, as a workaround, you can test JSD by creating a test instance with your personal email, so this JSD won't be linked to the current Confluence site and once you create this instance, you will be set as the administrator.

Regards,
Angélica