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How can customer view tickets with a particular status - not just OPEN or CLOSED?

Maria Burrows
Maria Burrows
Contributor
June 26, 2017

How can customers view tickets with a particular status - not just OPEN or CLOSED tickets in the portal.?  

We need customers to be able to view only tickets that have a status of 'with customer' for example, when viewing their tickets in the customer portal.

Currently running JSD  V3.3.0, and Jira V7.3.0

 

regards

Maria

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Mirek
Mirek
Community Champion
May 30, 2024

Hi, 

Ability to choose specific status on Customer Portal is available for Cloud as described here 

https://jira.atlassian.com/browse/JSDCLOUD-3334

For on-prem solutions it is still only available on limited option as it was always (open/closed)

https://jira.atlassian.com/browse/JSDCLOUD-3334

 

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