How can i clone an issue created in jira service desk to jira software?

[Akhila K Saju]

i have jira service desk and jira software running on the same server. Customers creates issue in service desk. i need these issues to be moved to jira software as issues

[Grigory Salnikov · Accepted solution]

I've done some research and the following looks like a solution:

https://bobswift.atlassian.net/wiki/spaces/JCPP/pages/125075501/How+to+Clone+issues+from+Service+Desk+To+Development

You'll have to use the app Clone Plus for Jira though.

Hope it helps.

[Grigory Salnikov]

Hello @Akhila K Saju !

Please, take a look at the discussion here:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Move-Issues-from-JIRA-Service-Desk-to-JIRA-Software/qaq-p/439766

it may point you at the right direction

[Akhila K Saju]

@Grigory Salnikov  Thanks for the suggestion. But the solution mentioned in the above discussion didn't work for me.

I couldn't move (more > move) or create a linked issue (more >create linked issue ). Only the service desk projects were in the drop-down to select a destination project. The user has issue move permission.

I could create a link (more > link ) between an issue in service desk with an already existing issue in Jira software. But I require to create a new issue in Jira software.

[Andrew Laden]

Make sure the user doing the move has the right permissions in both the source and destination project. (move, create, delete, etc)

[Akhila K Saju]

user has permissions

[sonam.kapur]

How do we generate a report of generated clone-created time and Jira service desk created time.

[sonam.kapur]

clone created in Jira software from Jira service desk