How can we add name of Assignee in the notification emails in next gen JSM project

[Shruti Sharma]

Hi,

We have to send notification to the users to whom a ticket is assigned. From the list of variables I can't find a field for assignee.

Can someone please help how I can do this.

Thanks,

Shruti

[Angélica Luz]

Hello @Shruti Sharma,

Thank you for reaching out to Atlassian Community!

On Customer notifications, currently, there is no option to add the name of the assignee.

There is a feature request suggesting the implementation of this ability:

• Add the name of the agent assigned to the issue (Assignee) in the customer notification template

Please, click on vote and watch to receive updates about the feature.

In case you want customers to know who is the assignee, you can add a column to their requests page. Go to the customer portal, click on Requests > All and then click on Customize to view the options.

Kind regards,
Angélica