How can we check emails are sent or not from jira service desk system ?

[tirumalasetti.rakesh]

Hi Team,

We are started exploring in jira service desk , On that we created project and for testing we raised a ticket in portal and receiving the emails as expected.

But as a developer how can we check weather the emails are sent or not in the service desk system.How can we see the email logs at what time email was sent from the system and who are receipents and email content ,how can we check???.

If anyone knows please giude us to check this.Thanks

Regards,

Rakesh T

[Angélica Luz]

Hello @tirumalasetti.rakesh,

Thank you for reaching out to Atlassian Community!

When using Jira Cloud, it's not possible to view logs for outgoing email. This information can be accessed in the database, but it's a restricted functionality for Cloud applications. You can find more information on the link below:

• Compare Atlassian cloud vs server

There is a feature request suggesting the implementation of the ability to see this type of log:

• Provide an outgoing email logs 

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica