How do I create a metrics report in Jira Service desk?

[Merry Sangma]

I want to pull metrics report of how many tickets we have received and how many have been resolved till date. How can I do that? And how do I create kanban board?

[Joseph Chung Yin]

@Merry Sangma -

Welcome to the community.  For JSM, you should utilize queue management - see this Wiki link https://support.atlassian.com/jira-service-management-cloud/docs/make-a-queue-for-your-team/

You can also conduct JQL search to obtain your needed data - Example 

project = <project key> order by created asc

In your results set, add "Resolution" field as a column.  For any issue that is not resolved, this field will displayed "Unresolved" (this is the null value representation in JSM).  On the other hand, the field will displayed the actual value if the issues are resolved (default value should be "Done").

It is not recommended to establish a Kanban board for JSM.  Kanban/Scrum boards are associated with Jira Software project and not for JSM project by default.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.