How do you "close" service desk issues that are done or resolved from your queue?

[Barbara Willborn]

Once I select "done" or "rejected". the service desk issues still show in my "open" queue. Is there a way to move these out of open status?

[Susan Hauth _Jira Queen_ · Accepted solution]

What is the criteria in your Open Queue?  When you say select Done or Rejected is that updating the REsolution or the status of the issue. 

[Barbara Willborn]

Thank you so much! I was searching and found out looking through the queue that I could adjust the content based on status.

I fixed it! I appreciate the response

[Susan Hauth _Jira Queen_]

Great....