How to Assign Issues to other than administrator user

[AKSHAY THAKARE]

HI,

We are unable to assign issues to other than administrator user.

How can I resolve this issue

[AKSHAY THAKARE]

You can see that In project role's setting Akshay has a service desk as well as admin rights.

[Alexey Matveev]

Hello,

Go to the project settings -> permissions and make sure that there are users in the groups  or the roles defined in the Assignable user permission.

[AKSHAY THAKARE]

I've given permission to assign the issue to  user "Akshay" but when I was trying to assign issues to Akshay  we are getting an error "User 'Akshay' cannot be assigned issues."

[AKSHAY THAKARE]

In single user option, u can see "Akshay Thakare" 

@Alexey Matveev I have to fix this issue as early as possible

[Nic Brough -Adaptavist-]

Is Akshay also an Agent in the project?  Only Agents can be assigned.

[AKSHAY THAKARE]

Yes Akshay is also an Agent. I think we also need to add "Akshay" to the "jira-servicedesk-user"  group.

[Alexey Matveev]

If a user is in the Service Desk Team, it does not mean that this user is an Agent. You should go to User Management find this user and have a look if this user has the Service Desk Application access.

[AKSHAY THAKARE]

How can I give Service desk application access to the user

[Alexey Matveev]

Usually you include this user to the jira-service-desk group

[AKSHAY THAKARE]

currently, in our JIRA sd we have no remaining licence.

[AKSHAY THAKARE]

is there is anyway so we can assign a ticket to a user who is registered/present in our JIRA sd system but is not an agent or administrator or jira service desk user