How to add additional email to a jira servicedesk account?

[Ronald Arrieche]

I already have an account created as an agent in a project, but I want to add an additional email account, so that notifications reach 2 emails. This is possible?

thanks for your help!

[Grigory Salnikov]

Hello @Ronald Arrieche !

The easiest way I can think of is to create a forwarding rule in your email system that will forward all the emails to the additional mailbox. Will it work in your case?

[Ronald Arrieche]

Thank you, that will be the final solution.

I would like to see if the tool allows it

[Grigory Salnikov]

You're welcome.

Actually I'm not sure whether it's possible "out-of-the-box".