How to add the resolved date to a new Status created in a workflow?

[angie_saenz]

I configured one of the Jira workflows and added a "Resolved" Status before the "Done" (which comes by default). However, I need that once the ticket reaches the Resolved status, the resolution date is included, I probably need to include some configuration, but I have not found the way.

I appreciate your help and I attach a screenshot of my workflow to make my request clearer.

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[Joseph Chung Yin · Accepted solution]

@angie_saenz 

Welcome to the community.  In addition to what @Jack Brickey mentioned, you can simply just associate the transition into the RESOLVED status to a custom screen containing just the RESOLUTION field.  Afterward publish the WF again.  

NOTE- you also need to remove the post-function associated with your transition that goes into your CLOSED status which set the resolution default to DONE (because it is the out of the box WF that you are modifying by adding in your RESOLVED status customization).  You don't want when the issues move into the RESOLVED status where your users enter the resolution value via the pop-up transition screen, and then the entered value get over-ridden by the default transition's post-function call associated with the CLOSED transition.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Jack Brickey]

The resolved date will be driven by when the Resolution is set. So either include a post function in the transition to Resolved or set up a transition screen to present the Resolution to the user. Additionally you would add a validator to the transition to require the user to enter Resolution. Finally be sure to clear Resolution when you transition out of Resolved to any status that is not Closed in your example.