How to block some email from creating an issue?

[gbh2930]

We have the JIRA Service Desk Email Channel configured for for public signup (rather than restricted). This is fine for 90% of the email going to our support@companyname.com address.

However there are some regular daily status email messages coming from services that should not create a ticket. E.g. "Server X has backed up successfully". We do not want a ticket for that, we would only want a failure email to create a ticket ("Server X has failed to backed up successfully").

How do we do that?

Should I be able to handle these with an Automation rule? (I haven't been able to get Automation to work yet for this)

[Ivan Tovbin]

If you happen to have 'Automation for Jira' you can use it to create an automation rule that will delete issues with "Server X has backed up successfully" in its 'Summary' or 'Description' fields.

[Jack Brickey]

JSD will not distinguish between issues and non-issues to ignore. You could consider tHess options:

• change your reporting systems to send ‘everything’ is fine emails to a different address or
• change your reporting systems such that the subject of the email has an existing JSD issue thereby having the ‘everything is fine’ message be a comment in the existing ticket. 
• Check Marketplace for plugin to allow greater email control