How to communicate to third party through ticket

Hi,

I want to communicate with third party through ticket in JIRA Service Desk?

How I achieve the above?

Thanks,

Swarna

1 answer

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Hello,

What do you mean by third part?

If you want to contact a user, you can write a comment and tag the user in the comment using the @ sign.

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Hi Alexey,

If user is not a JIRA user, then what needs to be done?

Thanks

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If a user is not a Jira user, then you would need either Jira Service Desk (customers do not use licenses in JSD), or give Browse Projects permission to the Anyone group or export issues to a csv file and send the file to the user.

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Like • Nic Brough -Adaptavist- likes this

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How to communicate to third party through ticket

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