How to display request raised by any user on customer portal publicly.

[AKSHAY THAKARE]

HI,

I want to show all the issues raised by all user on the portal to all other service desk customer.

In our project 30 request are raised by the users but in all request function not showing any request to the portal user.

please find same in the attachment.

[Boyan Angelov _Nemetschek Bulgaria_ · Accepted solution]

Hi @AKSHAY THAKARE,

What you ask is possible using Advanced Portal Reports add-on. There you can allow portal customers to see all requests created in the portal and also to add fields like Assignee to the report.

[Alexey Matveev · Accepted solution]

Hello,

You need to add this user as participant to all issues, which must be visible for this user.

[AKSHAY THAKARE]

How I can maker user as a participant.

[Alexey Matveev]

You can find more info here:

https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html

[AKSHAY THAKARE]

I also want to insert one filed "Assignee" on the customer portal so a user should also able to see the responsible person.

[Alexey Matveev]

It is not possible yet.

Have a look at this ticket:

https://jira.atlassian.com/browse/JSDSERVER-328