How to filter the tickets by end date?

[Larissa Akemi]

I want to generate a report that contains the dates when the ticket was created and done.

Or how many days it took to done the ticket. 

Thank you and best regards!!

[Mariana_Pryshliak_Saasjet]

Hello @Larissa Akemi 

You can try a Time in Status for Jira Cloud add-on that has been developed by my team. It generates 7 types of status time reports. 

To get the data you need (the dates when the ticket was created and done, how many days it took to done the ticket), you just need to add "Created" and "Resolved" columns. 

Total time spent on ticket solving is displayed in the "Total" column.

Hope you find it helpful.

Best regards, Mariana.

[Pramodh M]

Hi @Larissa Akemi 

Please follow the JQL documentation here to more on dates

https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-fields/

created and resolved fields will get you the issues.

Once the filter is created, you have to create gadget in dashboard.

And for 

```
Or how many days it took to done the ticket. 
```

You can use the automation for Jira. 

https://support.atlassian.com/jira-software-cloud/docs/smart-values-date-and-time-functions/

This reference

{{[date1].compareTo([date2])}}

Thanks,
Pramodh

[Carlos]

@Pramodh M 

Hello!

i want something like this

{{#issue.comments}}
Comment by: {{author.displayName}} at: {{created}}
{{body}}
{{/}}

but getting a email every 24 hours, with the NEW comments of the day (24hours)

get only new comments, with the code i sent to you, i receive all comments

something like {{#issue.comments}}
IF {{created}} = 21/04/2021 14:00
Comment by: {{author.displayName}} at: {{created}}
{{body}}
{{/}}

basically if created in last 24 hours, appear on my mail

thanks