How to fix this problem regarding fill out costom field using ldap filter ?
Abdou Rahmane BAYO
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Hi everyone,
A user has changed and a new account has been created in Active Directory and his old account has been disabled. When a ticket is assigned to him the fields contain the information of his former department such as the name of his manager, his job title ...
We think our problem would come from SIL script to fill the fields:
customfield_12191 = ldapUserRecord("l", "(&(objectClass=user)(sAMAccountName="+_reporter+"))"); //city
customfield_12195 = ldapUserRecord("company", "(&(objectClass=user)(sAMAccountName="+_reporter+"))");
customfield_12194 = ldapUserRecord("telephoneNumber", "(&(objectClass=user)(sAMAccountName="+_reporter+"))");
