How to get actual SLA time in filter results to export to Excel for calculations?

[Jan Anderson]

I'm trying to determine how much ahead of the SLA goal tickets are completed by my team. Time to Resolution is just the amount of time left until the SLA is breached and it doesn't export to Excel (it shows up blank). I believe the field would likely be something like Actual Ticket Pending Time related to SLA (clock from when it is created until it is resolved).

[Aron Gombas _Midori_]

I'm not sure if it is still a problem, but Service Desk still fails to export SLA values, check out this integration: 

https://midori-global.com/products/better-excel-exporter-for-jira/data-center/documentation/integrations/jira-service-desk

[David Wong]

Hi,

It seems that your question has been resolved in Jira 8(JSD 4.2).

Please refer the issue:

https://jira.atlassian.com/browse/JRASERVER-62457