Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to hide the Request type field value on the view screen of a ticket.

Jason Li Ting Chung
Contributor
January 17, 2021

Hi Community,

From the View screen of a ticket, is it possible to hide the Request Type field?

 

Best regards,

Jason Li

1 answer

0 votes
Joseph Chung Yin
Community Champion
January 17, 2021

@Jason Li Ting Chung -

Hi Jason:

As I know, the request type field is a system field which cannot be hidden from Issue View screen.  If you access the screen configuration, you don't even see the field listed.  Therefore, it cannot be removed.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events