How to identify which user deleted an attachment on a Issue? Or under a comment?

[Sam Neilson]

We have an issue where customer provided certain details. Some how those details were missing on the Issue. When the customer re submitted the details which this time were attached in the comments that attachment to was deleted by certain user. We want to identify who it was that deleted attachment on the issue and its comment.

[Joseph Chung Yin · Accepted solution]

@Sam Neilson -

When comments or attachements are deleted from the the issue, you should be able to access the issue from the JSD project (not from portal UI), and then go to the "Activity" section >> All tab of the specific issue - From the tab you will see the actor who deleted the content.  This is the default audit tracking in Jira/JSM env automatically.  No one can change the audit once the actions are conducted against the issue within the UI.

See example below

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Vedat Ozdemirler]

Is there a way to preserve deleted attachments in an archive for future restore need?

[Joseph Chung Yin]

@Vedat Ozdemirler -

Once the attachment is deleted, it is no longer available.

Best, Joseph