How to integrate cloud confluence knowledge base with on-premise Jira ServiceDesk

[Torben Henriksen]

Hi,

We are moving our Jira ServiceDesk from Cloud to Jira ServiceDesk 3.12 on-premise.

We are not able to link to our cloud confluence knowledge base, the link is not available to select.

Is there a way for us to connect from our Jira ServiceDesk 3.12 on-premise to our Knowledge base.

Thanks

Best Regards

Torben Henriksen

[Alexis Robert]

Hi @Torben Henriksen , 

did you make an Application Link ? You can have a look at this documentation to link you Confluence Cloud to your Jira Service Desk Server : https://confluence.atlassian.com/cloud/link-to-server-products-from-cloud-744721656.html

You should then be able to link the Knowledge Base from the Service Desk project settings.

Let me know if this helps, 

--Alexis