How to set SLA to different customers?

[MohsinKhalid]

If we have 30 customers from different region we want a unique support email id for all customers, and we want to set Different SLA to every customer, or sort there request(service request,PT, Problem) in a same panel. How it is possible in jira service desk?

[Susan Hauth _Jira Queen_]

Hi,

You could also consider 30 different portals (Service desk projects), that way they get their own email address, SLAs, etc.

Susan

[Yogesh Mude]

HI @MohsinKhalid 

Welcome to the community!

If you have multiple customers from different regions then you can create different calendars for each customer for SLAs.

About sorting their requests you can have a region field where the customer will provide it while raising a request and accordingly you can create Queue with JQL including the Region field.