How to show the tickets on "JIRA Service Desk" which are created in Jira as usual way?

[kumar]

Dear Atlassian Group,

I am currently evaluating "JIRA Service Desk". I could not see the tickets in "Customer Portal" of ServiceDesk which was created in usual way and was not created by "JIRA Service Desk Customer Portal".

Best Reagrds

S.Indirakumar

[kumar · Accepted solution]

Hi Team,

I have found the solution as follows;

Update "Customer Request Type" in the transition of the workflow

Best Regards

S.Indirakumar

[Hal Prather]

Hi Kumar, glad you found a solution to this. Having a similar issue here. Can you elaborate a little on how you updated the Customer Request type in the transition of the workflow?