How to stop adding comments to issue by default robo-user from automation rule

[Дмитрий Смирнов]

Jira Service Desk (Server)

robo-user JiraSDAdmin is default for automation rule like "send e-mail, then status changed"

When this rule triggered, comment is added to issue like:

JiraSDAdmin

This issue requires your attention...

How/Where i can configure Jira not to make such comments?

[Jack Brickey · Accepted solution]

I suspect this is in the Automation section --> project > project settings > automation

inspect all of the rules there.

[Дмитрий Смирнов]

No option in Automation marked as "do not create comment".

No options in other blocks of config for "adding or not" comments to issue. Just about e-mail notification.

[Jack Brickey]

no i mean that there likely is an "existing" rule that is adding the comment. inspect your current rules and if you find it there then remove the comment from the automation.

[Дмитрий Смирнов]

There are no other rules in Automation (remove then earlyer)

[Jack Brickey]

@Дмитрий Смирнов, i'm confused here. In your original post you indicated "When this rule triggered, comment is added...". That tells me you have an automation rule that is running and that rule is being run by your "JiraSDAdmin" user. So it is that rule that is inserting the comment. Now, maybe you are trying to remove the default text that the System is automatically including? If so then you cannot remove that text I'm afraid. Only any specific text you might add.

[Ben Weisman]

Was this ever resolved? I am having the same issue. @Jack Brickey 

JIRA is adding comments, tagging people saying this ticket requires your attention. I set up all the automation, none have to do with comments or tags whatsoever. I just auto assign the assignee. There is also no record of these comments being added in the history of the ticket where it would normally show the automation happening. You can see in the history below that I had to go in and delete the comments.

[Ben Weisman]

@Jack Brickey  Maybe it has something to do with the workflow/listeners:

[Jack Brickey]

Ben, Jira doesn’t add comments. This has to be automation or some other addon. In the image it indicates users are taking actions so either they are doing so or an automation rule is in their name. 

[Ben Weisman]

@Jack Brickey But if people were manually adding comments or an automation was running, wouldnt it show in the history tab? That screenshot is the tickets entire history.  You can see an automation did run. Why wouldn't it show the others? That's what I'm trying to figure out.

[Jack Brickey]

Ben , First let me ask if you’re on cloud or server. This thread is associated with a server question that my answers would be different depending on this. If you’re on cloud there is legacy automation that can run as a user. So it would look like they use or did something when in fact it was actually automation.

[Ben Weisman]

@Jack Brickey Ah, sorry about that. Yes, I am on cloud. Do you know where I can pinpoint legacy automations/which one might be causing it?

[Ben Weisman]

@..

[Ben Weisman]

I FOUND IT. THANK YOU @Jack Brickey 

[David Lekishvili]

Where??

[Jack Brickey]

@David Lekishvili , legacy Automation only exists in JSM CMP projects that were created pre-integration of A4J.

project settings > automation > legacy Automation 

[David Lekishvili]

Thanks, that works ;)