We've set up JSD and Confluence, but we have groups of external users that we only give access to JSD so they have limited viewing rights to certain, restricted pages on one Space in Confluence as well as a KB via the portal in a different Space that is shared with other external users that have portal-only access.
- The portal-only access group does not have to go through SSO to get to the portal.
- We don't want the JSD user group to have to go through SSO either so that their experience is not discernibly different from the portal-only group, but as soon as we add them as JSD users so they can view restricted pages, their logins direct them through Atlassian SSO.
---> How to turn off the SSO sign-on requirement for these users? None of these users are internal, so if there's a way to configure the SSO sign-on to only recognize internally verified domain emails and not require SSO sign-on for any other email accounts, then that may also work?
I have tried to research this issue through the documentation and forums and looked through the configuration options. Is it possible? Where is it done? I'm just not having any luck turning anything up. Thanks in advance for your guidance.
Hello Candy,
Welcome to Atlassian Community!
When a customer is migrated to Atlassian account or added as an internal user without application access, they will have to login as a user on xxxxxx.atlassian.net instead of xxxxxx.atlassian.net/servicedesk/customer/portals, it's not possible to change that because they are using Atlassian account instead of a local customer account.
Also, for example, if you verify a domain and use SAML if those customers with Atlassian account are from the same domain, they will also be redirected to the identity platform to log in and then be redirected back to Atlassian, even if they don't have access to Jira/Confluence internally.
If you have any other questions regarding this matter, please let us know.
Regards,
Angélica
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