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How to update JIRA Service Desk in the UI?

Printbag Embalagens LTDA September 24, 2018

I need to update our Jira Service Desk application, and I read that we can update directly in the UI:

chrome_2018-09-24_10-03-59.png

But in configuration I dont'd found  this option to update:

chrome_2018-09-24_10-05-39.png

Where is this option?

Thanks!

2 answers

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Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 24, 2018

The document is a bit deceptive. While JSD can theoretically be updated more often than the underlying Jira platform, most JSD releases are tied to a specific version of Jira. From your screenshot it looks like you have Jira 7.9 and Service Desk 3.12, which are paired. Service Desk 3.13 is paired with Jira 7.10 - so you would need to do a platform upgrade in order to upgrade Service Desk as well.

Some releases of Service Desk earlier in the series released on the same platform versions, for example 3.6 and 3.7 both could run on 7.4. That's why the minor version numbers don't quite line up - initially JSD 3.0 ran on Jira 7.0 but a few JSD releases got ahead of platform. The documentation is written for those versions that might have had multiple JSD releases on the same Jira platform version.

You can use this Compatibility Matrix to figure out which version of Jira you need for a particular version of Service Desk. For instance, expanding out the Jira 7.12 line shows that you can run Service Desk 3.15 on it. Hope this helps clear things up!

Cheers,
Daniel

Printbag Embalagens LTDA September 24, 2018

I understood, thank you for your explanation.

Jack Brickey
Community Champion
September 24, 2018

@Daniel Eads, thanks for jumping in on this!

0 votes
Jack Brickey
Community Champion
September 24, 2018

Can you share the link to the documentation so I can research. Others may know the answer and respond in the meantime. 

Jack Brickey
Community Champion
September 24, 2018

thanks. So I assume you are on server 7.5 given the link you provided. Also assume you are the system admin since you can get to the applications screen. I am not on the server version and can't decipher the Portuguese in screenshot so will be of limited help here. :-( I will ping some other champion that are on server to see if they can assist further.

Printbag Embalagens LTDA September 24, 2018

Ok Jack.

Thank you.

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