How to wipe/reset data ahead of go live?

[James Pickard]

We're planning to 'go live' with Jira SD soon and I wanted to wipe all issues that are currently in the system to start from zero when we flick the switch. 

Is there a way to do this?

cheers

[Italo Qualisoni [e-Core]]

Hi @James Pickard ,

The short answer is that there is no built-in feature to change the increment issue number; You can still delete all test issues but once you switch the project to production the first issue would not be PROJECTKEY-1 but PROJECTKEY-1001 (in case you tested your project with 1000 issue)

I see these options:

• Open a ticket to Atlassian support to help you on this task, probably they will need to do an update directly in the Database (similar to on-premisse workaround https://confluence.atlassian.com/jirakb/how-to-set-the-starting-issue-number-for-a-project-318669643.html)
• You can delete and create the project again.

I would recommend to reach Atlassian support first, in theory they should be able to help you in this task.

[Ste Wright]

Hi @James Pickard 

Do you mean delete the issues or start sequentially from zero?

The simplest method to do both is just delete then recreate the projects. You can't reset the projects you have to function from "ABC-1" - even if you delete the issues, it'll still start from wherever you were up to at the time, issue number wise.

I would probably do both. It means you start on a clean slate at launch.

Ste