I am not able to change the outgoing email address

[Capital Careers]

Hello,

I want that whatever email will be sent from my service desk should be from my company email ID to which they are raising the request.
When I am trying to change the outgoing email address from Project Setting > Notifications, it says DKIM error.

Although I have already verified my domain but still I am not able to change that email ID.

Can someone help me with this please?

Thank You

[Angélica Luz]

Hello @Capital Careers,

Welcome to Atlassian Community!

Checking your domain on https://domain-check.atlassian.com/, it shows that DKIM and SPF records are missing.

After verifying the domain, it's necessary to follow the steps of the documentation below and then, it will be possible to change the notification email address:

• Configuring Jira Cloud to send emails on behalf of your domain

Please, give it a try and let us know it goes.

Regards,
Angélica