I can't link a knowledge base of different site URL to JSM

[Luisa Zhang]

My Confluence cloud site URL is different from my JSM cloud site URL. I add the application link to each other. However, I can't link Confluence spaces to the service project. Is it an unsupported function？

[Dave Liao · Accepted solution]

@Luisa Zhang - hi Luisa! Unfortunately it seems like it's an unsupported function. 🤔

According to Atlassian's docs, we can only link spaces to a service desk project if the two services have the same Atlassian Cloud domain name.

There's an open suggestion to allow this - JSDCLOUD-5782 - I'd vote on it if you agree.

[Luisa Zhang]

OK, please vote on it. I want to know how long I have to wait for this feature.

[Dave Liao]

I definitely did! 

[Dave Liao]

@Luisa Zhang - since the feature you're looking for is (currently) still unsupported, feel free to accept my answer (for now!).

Hopefully my answer becomes outdated really soon. 🙏

[Igor Stojkovic]

Hi Luisa,

I would like to add FR for voting:

[JSDCLOUD-5782] Support linking non same domain JSD Cloud instances as knowledge base - Create and track feature requests for Atlassian products.

[JSDCLOUD-8335] Integrating Jira Service Desk with Confluence should allow you to link between Cloud sites with different domains - Create and track feature requests for Atlassian products.

Hope it will be implemented soon!

regards,

Igor