I do not see an "Add Organization" button under CUSTOMERS - all I have is "Add Customer"

[eli.l]

Documentation des not indicate I need to enable anything or that organizations functionality may not be available

Thank you!

[Angélica Luz · Accepted solution]

Hello Eli,

Welcome to Atlassian Community!

On classic or next-gen service desk projects, it's not necessary to enable anything to add organizations.

You can find the option on the customers' page:

• Add an organization to a service desk project

If you can't find the option, please send us a screenshot, so we can better understand what appears on your site.

Regards,
Angélica

[eli.l]

Hi 

Turned out to be a permissions issue - it seems my permission level did not allow me to add organizations.

thanks, 

Eli