Phone system integration

[Siegfried Steins]

Hi there,

has anybody experience in integration Jira Service Desk with an phone system?

My vision is that a ticket is automatically created, when a user calls the help desk, including the contact details.

Within the marketplace, there is also an app called Callcenter for Jira Service Desk:
https://marketplace.atlassian.com/apps/1215246/callcenter-for-jira-service-desk
Does anyone have experience with this app? Would this fit my vision?

Thank you all in advance for any feedback :)

[Chris Greathead]

I'm also looking for something like this - but we're using the Cloud version of Service Desk and I can't find a solution at present.