I want to add my knowledgebase articles in one of the Request Types

[Monika Sharma]

How Can I add my knowledgebase article within one of the request Types?

I want to create a new request type named "Knowledgebase" wherein I can put all my articles of confluence.

[Angélica Luz]

Hello Monika,

Thank you for reaching out to Atlassian Community!

When a Confluence space is linked to a Service Desk project, the articles will be visible to all customers in the project and for any request type. It's not possible to restrict access to articles depending on request types.

For more information, please check the documentation below:

Classic projects:

• Set up a knowledge base so customers can serve themselves

Next-gen projects:

• Set up a knowledge base in next-gen service desks

Regards,
Angélica