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I want to add my knowledgebase articles in one of the Request Types

Monika Sharma June 24, 2020

How Can I add my knowledgebase article within one of the request Types?

SD.pngI want to create a new request type named "Knowledgebase" wherein I can put all my articles of confluence.

1 answer

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 26, 2020

Hello Monika,

Thank you for reaching out to Atlassian Community!

When a Confluence space is linked to a Service Desk project, the articles will be visible to all customers in the project and for any request type. It's not possible to restrict access to articles depending on request types.

For more information, please check the documentation below:

Classic projects:

Next-gen projects:

Regards,
Angélica

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