I want to increment my Support Ticket # to 100

[Monika Sharma]

So, I just started using the JIRA service desk. We have the ticket numbers starting from #1...so on.

Is there a way I can increment the ticket numbers?

[Alexis Robert]

Hi @Monika Sharma , 

you can do this easily with a CSV import : it's a way to create issues from a csv file in Jira.

You can follow the procedure here : https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html

Your csv file can be only one line with only the mandatory fields (like Summary, Issue type, ...) and add a column "IssueKey" with the value KEY-100 (replace KEY with your project key). This way it will create a ticket with key KEY-100, and all tickets created after will be KEY-101, 102 ... etc

Let me know if this helps, 

--Alexis 

[Monika Sharma]

Hi @Alexis Robert 

I am not able to map the "IssueKey field" via CSV import.

[Alexis Robert]

Hi @Monika Sharma ,

that's weird, I do have this option as you can see in my screenshot :

Do you have administrator permissions on this Jira instance ? This might be the reason that not all fields are available to you.

--Alexis