ITSM localization

[Arnis Riškovs]

Created project from ITSM templates. Our clients do not use English. What translation options are available?
In JIRA tickets necessary translate request type names and ticket's field names
In the customer portal necessary translate request type names and ticket's transitions and status names.
Is there a way to reduce the amount of manual operations?

[Angélica Luz]

Hello @Arnis Riškovs,

Thank you for reaching out to Atlassian Community!

When it comes to translation, classic service management projects have a feature called "Language support" where administrators can add several different languages for the customers to use the portal in their preferred language.

Below are the available languages for the portal:

For more details about this feature, please check the documentation below:

• Provide help in multiple languages

Regards,
Angélica