Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Import Organization and Customer Request Type

dipalmad
dipalmad
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
March 20, 2020

We are trying to migrate from ServiceNow to JIRA Service Desk Application v4.6.0.  When we try to import the organization and customer request type the imported values are got being brought in.  I found other ticket that this is a known issue in previous version, but not in the version we are using.  Also some of the other fixes suggest using the ID instead of the name, but that didn't work as well.

 

What is the proper way to import organizations and customer request types in v4.6.0 version of Service Desk?

Answer
Watch
Like Be the first to like this
501 views

0 answers

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.