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Is it possible to query the JIRA Service Desk fields, e.g. 'SLA'?

Peter Straub
Peter Straub
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March 2, 2015

I'd like to setup a Kanban board for our support team that integrates all the different service desks. The Kanban board should be organized by queries that check the SLA.

Is this possible? Can I create JQL queries using Service Desk specific fields?

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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March 2, 2015

Yes. See https://confluence.atlassian.com/display/SERVICEDESK/Reporting+on+SLAs

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Гриша Дементьев
Гриша Дементьев
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March 10, 2015

I want to find all tickets created via e-mail. Can I use field Channel in JQL queries? image2015-3-11 12:11:31.png

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Paul Madison
Paul Madison
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December 9, 2019

request-channel-type = email

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