Is it possible to restrict to specific article on customer portal

[Marta Solohub]

Hello,

I have the following use case.

We have linked knowledge base to servicedesk, but on that space also present some articles which should be visible only for agents or support teams during ticket resolution.

Is it possible somehow to hide them from customer portal? And allow only for agents.

I have tried as well restrict view on Confluence to that articles, but it is not visible in Servicedesk for support team as well.

Please advise

[Carlos Garcia Navarro]

Hi @Marta Solohub ,

I think this post may cover your question:

https://community.atlassian.com/t5/Jira-questions/How-do-we-limit-the-Knowledge-Base-articles-that-customers-can/qaq-p/893731

Hope it helps,