Is it possible to set up specific customers with a user account ?

[Aljoscha Börsch]

We have certain customers that we would like to set up with e-mail and password. Is that possible? Or are they required to be agents?

[Aljoscha Börsch · Accepted solution]

I got it solved. We set up a password for the customer by going to the customer profile -> Administer User. Then they needed to use the customer portal to login (not Jira directly that did not work)

[Jack Brickey]

All customers have emails and passwords to access the portal. What do you want these customers to have access to that is different than that?

[Aljoscha Börsch]

A usual customer that is set up by sending an e-mail to the Service Desk has no password. We do not want every user that sends an e-mail to our support adress to get an account creation request. We only want that for specific users.