I would like to display just the "Time Spent" field on the screen for transitioning an incident in our workflow. However the only way I have found to get the "Time Spent" field to display for the engineers is to include the "Log Work" field on the screen which is a collection of fields that includes "Time Spent". The other fields are used for estimate of work etc. which isn't relevant for incidents that haven't been diagnosed because you can't estimate the effort to fix if you don't yet know what you are fixing. The extra fields are cluttering up the screen and I would prefer to only have fields displayed that should be filled in from a user experience perspective. Is there a way to get just the "Time Spent" field on the workflow transition screen? Thank you for your help!
Found this question related to a more recent question on the topic.
For anyone who finds this in future - I don't believe you can. These fields come as part of one bundle, hence they're under one field option - "Log Work"
Ste
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.