Is the service desk email setting account using pop or imap?
Jack Kelly
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Jack Kelly
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Paulo Hennig
Atlassian Team
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Hello Jack,
To delete emails after being read, you can use the pop protocol as described on the following documentation: https://confluence.atlassian.com/display/SERVICEDESK/Receiving+requests+by+email
To link your email account with a service desk using POP, make sure that your email inbox is empty by moving the existing messages to another folder, archiving them, or deleting them. Starting with an empty inbox ensures that you do not lose emails unintentionally, as POP emails are deleted after they are processed by JIRA Service Desk.
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