Is there a native JIRA tool for call center service?

[Ivo Pereira Tromm]

Is there a native JIRA tool for call center service? If not, can I configure via API an integration with call center tools?

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Ivo Pereira Tromm 

Do you have agents handling customers requests? Yes you can use Jira Service Desk and your agents can raise tickets on behalf of your customers (while they are talking to them on phone). Jira Service Desk comes with REST API.

I hope it helps.

Ravi