Is there a way to report on Channel?

[Anthony Polakos]

We receive Service Desk requests from both the portal and email.  Is there any way to report on the amount coming from each channel?  I don't see channel as a metric to report on yet it displays the channel within each request ticket.

Thanks!

[Daniel Eads {unmonitored account} · Accepted solution]

Hi Anthony! You can do this using the request-channel-type field in JQL. As of this answer, the field isn't selectable in a Basic search. You'll need to switch to an Advanced/JQL search to use it.

Requests via email:

request-channel-type = email

Requests via customer portal: 

request-channel-type = portal

 Requests created in Service Desk projects through the standard Jira interface:

request-channel-type = jira

Cheers,
Daniel 

[Anthony Polakos]

That worked perfectly!  Thank you!

[Satya Prakash]

It worked for me. Thanks Daniel.

Regards,
Satya Prakash