Is there a ways to change the default from respond to customer to internal in requests?

[BSANSC2019]

We are trying to find a resolution to change the default of the comments to be internal instead of respond to customer.  Is there a plugin that can help manage that?

[Angélica Luz]

Hello Teresa,

Currently, it's not possible to set the internal comment as the default. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-1733
Please, click on vote and watch in order to hear about updates on the development cycle.

Related to add-ons, I didn't find anything that could help us.

Regards,
Angélica